Refund policy

We have a 30-day return policy, which means you have 30 days from the date of postage to request a return.

Deposits are non refundable, unless stated otherwise. 

Please note there is a 10% restocking fee on all items (unless a deposit has been made, in which case, this is non-refundable in lieu of the restocking fee.)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Bigdogleatherco@gmail.com.

If your return is accepted, it is your responsibility to return the item using an appropriate shipping service that covers the value of the item/s. The items must be posted within 14 days, proof of this may be requested. Items sent back to us without first requesting a return, or outside of this time frame will not be accepted. 

You can always contact us for any return question at Bigdogleatherco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, Made to order items, or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This does not apply to personalised items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Bigdogleatherco@gmail.com.